RETURNS & EXCHANGES
Due to the individual craftsmanship involved in every piece produced in our atelier, Paul Morelli does not accept returns. You may exchange merchandise in accordance with the exchange policy set forth below. Exchanges of merchandise which are not in compliance with the conditions and timeframes set forth below may be rejected by Paul Morelli and will be sent back to you.
You may exchange merchandise purchased on the Website. The package containing the merchandise to be exchanged must be deposited with the shipper within seven (7) days of receipt of the merchandise.
If you wish to exchange merchandise, you must comply with the following steps:
Call 215.922.7392 or email firstname.lastname@example.org to request an exchange authorization. Paul Morelli will send a return shipping label to you. The shipping label is only valid on the date specified on the shipping label. Include the merchandise and all items and documents included with the merchandise in its original box. All shipments must be double boxed using new, unused FedEx shipping boxes. For example, the merchandise must be put in its original box, inside a FedEx medium box, inside a FedEx large box. Seal the delivery package and affix the return shipping label. Drop off the package at any staffed FedEx location (no drop boxes) or call FedEx to arrange for pick-up. If you call to arrange for pick-up, the package must be scanned into the FedEx system before the driver leaves the place of pick-up. You must obtain and keep your receipt. You must keep proof of return shipment. Paul Morelli accepts no liability in the event you are unable to produce such proof. Only merchandise received by Paul Morelli will be eligible for exchange. Upon receiving the merchandise, Paul Morelli will verify that the merchandise satisfies the conditions of the exchange policy.
Conditions to exchange merchandise
Paul Morelli products must be returned in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them. Paul Morelli will not accept for exchange any merchandise that shows signs of wear, or has been used or altered from its original condition in any way.
Paul Morelli will not accept exchanges on any special orders, sized, altered, or engraved pieces.
All exchanges will be subject to strict review to ensure that the merchandise satisfies Paul Morelli’s standards. If the merchandise does not meet these standards, Paul Morelli will refuse the exchange and the merchandise will be sent back to the customer. If the merchandise satisfies these standards, Paul Morelli will proceed with the exchange.
Upon verification that the merchandise satisfies the standards set forth above, Paul Morelli will issue a merchandise credit to the customer. Initial and return shipping charges, including insurance, will be the responsibility of the customer and will be deducted from the original amount paid by the customer before a credit is issued. Merchandise credit is valid for thirty (30) days and can be used toward the purchase price of items purchased on the Website or in the Paul Morelli studio.
TERMS & CONDITIONS
Please read the Terms carefully before using the Website. You expressly acknowledge that you are aware of these Terms and have had access to the same upon entering the Website. Your use of the Website constitutes your agreement to the Terms. If you do not agree with the Terms, please do not use the Website.
All text, graphics, logos, button icons, images, audio clips, digital downloads, and data compilations, both individually and as they are compiled on the Website, and all software found on the Website are the property of Paul Morelli or our suppliers and are protected by United States and international copyright laws.
The trademarks or trade dress of Paul Morelli and our affiliates may not be used without our written permission. Trademarks or trade dress include the Paul Morelli name and other graphics, logos, page headers, button icons, scripts, and services name of Paul Morelli’s products, services, and programs, and those of our affiliates.
Disclaimer of liability
Neither Paul Morelli nor its affiliates make any representation or warranty of any kind, express or implied, including without limitation that the Website will be uninterrupted or error-free, that defects will be corrected, or that the Website, including the server that makes it available, is free of viruses or other harmful components. Except as otherwise provided by applicable laws, in no event shall Paul Morelli, its affiliates, and each of their respective directors, officers, employees, agents, contractors, successors, and assigns, be liable for any direct, indirect, special, incidental, punitive, consequential or other damages arising out of or related to the use, inability to use, authorized use, performance or nonperformance of the Website, as well as to damages for lost profits, business interruption or the loss of data or information, even if Paul Morelli was previously advised of the possibility of such damages and regardless of whether such damages arise in contract, tort, under statute, in equity, at law or otherwise.
Any claims, controversies, or disputes shall be governed by the laws of the Commonwealth of Pennsylvania, without regard to the principles of conflicts of law. Your use of the Website indicates your agreement that the laws of the Commonwealth of Pennsylvania, without regard to the principles of conflicts of laws, will govern any dispute of any sort that may arise between you and Paul Morelli and any of our affiliates. The disposition of any such dispute shall take place in a state or federal court located in Philadelphia, Pennsylvania. You consent to the exclusive jurisdiction and venue of such court.
You agree to indemnify Paul Morelli, its affiliates, and each of their respective directors, officers, employees, agents, contractors, successors, and assigns from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from your violation of these Terms.
These Terms (as amended from time to time) constitute the entire agreement between you and Paul Morelli regarding your use of the Website and any transactions you may have with Paul Morelli and its affiliates through the Website, and supersedes any other agreement or understanding, whether written or oral, between you and Paul Morelli with regard to the subject matter of the Terms.