Concierge / Contact
Concierge Service 215.922.7392
895 Madison Ave.
New York, NY 10021
Mon - Sat 11-5
1118 Walnut Street
Philadelphia, PA 19107
Mon – Thurs 10-5 - Fri 10-4
Paul Morelli offers complimentary standard overnight shipping, including insurance, for all online orders within the continental United States. International customers, as well as customers located outside of the continental United States, are responsible for shipping and insurance charges, including any taxes or customs duties. Paul Morelli generally uses FedEx for shipments, however, we may use any shipping service we deem appropriate. Please contact us with any special delivery requests.
Sales Tax & Prices
All prices on the website are shown in United States Dollars. Local taxes, including sales tax, if applicable, will be added to your order.
Care & Repair
If you would like to clean your jewelry at home, the only thing we suggest, without knowing the item needing cleaning, is scrubbing with an unused soft toothbrush & warm water. We would be happy to clean your jewelry if you would like to arrange to have it shipped to and from our studio in Philadelphia. Please contact the concierge with more questions.
Please contact our concierge regarding repairs. We treat them all differently depending on what needs to be repaired.
Returns & Exchanges
Due to the individual craftsmanship involved in every piece produced in our atelier, Paul Morelli does not accept returns. You may exchange merchandise in accordance with the exchange policy set forth below. Exchanges of merchandise which are not in compliance with the conditions and timeframes set forth below may be rejected by Paul Morelli and will be sent back to you.
You may exchange merchandise purchased on the Website. The package containing the merchandise to be exchanged must be deposited with the shipper within seven (7) days of receipt of the merchandise.
If you wish to exchange merchandise, you must comply with the following steps:
Call 215.922.7392 or email firstname.lastname@example.org to request an exchange authorization. Paul Morelli will send a return shipping label to you. The shipping label is only valid on the date specified on the shipping label. Include the merchandise and all items and documents included with the merchandise in its original box. All shipments must be double boxed using new, unused FedEx shipping boxes. For example, the merchandise must be put in its original box, inside a FedEx medium box, inside a FedEx large box. Seal the delivery package and affix the return shipping label. Drop off the package at any staffed FedEx location (no drop boxes) or call FedEx to arrange for pick-up. If you call to arrange for pick-up, the package must be scanned into the FedEx system before the driver leaves the place of pick-up. You must obtain and keep your receipt. You must keep proof of return shipment. Paul Morelli accepts no liability in the event you are unable to produce such proof. Only merchandise received by Paul Morelli will be eligible for exchange. Upon receiving the merchandise, Paul Morelli will verify that the merchandise satisfies the conditions of the exchange policy.
Conditions to exchange merchandise
Paul Morelli products must be returned in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them. Paul Morelli will not accept for exchange any merchandise that shows signs of wear, or has been used or altered from its original condition in any way.
Paul Morelli will not accept exchanges on any special orders, sized, altered, or engraved pieces.
All exchanges will be subject to strict review to ensure that the merchandise satisfies Paul Morelli's standards. If the merchandise does not meet these standards, Paul Morelli will refuse the exchange and the merchandise will be sent back to the customer. If the merchandise satisfies these standards, Paul Morelli will proceed with the exchange.
Upon verification that the merchandise satisfies the standards set forth above, Paul Morelli will issue a merchandise credit to the customer. Initial and return shipping charges, including insurance, will be the responsibility of the customer and will be deducted from the original amount paid by the customer before a credit is issued. Merchandise credit is valid for thirty (30) days and can be used toward the purchase price of items purchased on the Website or in the Paul Morelli studio.
Terms & Conditions
Please read the Terms carefully before using the Website. You expressly acknowledge that you are aware of these Terms and have had access to the same upon entering the Website. Your use of the Website constitutes your agreement to the Terms. If you do not agree with the Terms, please do not use the Website.
All text, graphics, logos, button icons, images, audio clips, digital downloads, and data compilations, both individually and as they are compiled on the Website, and all software found on the Website are the property of Paul Morelli or our suppliers and are protected by United States and international copyright laws.
The trademarks or trade dress of Paul Morelli and our affiliates may not be used without our written permission. Trademarks or trade dress include the Paul Morelli name and other graphics, logos, page headers, button icons, scripts, and services name of Paul Morelli's products, services, and programs, and those of our affiliates.
Disclaimer of liability
Neither Paul Morelli nor its affiliates make any representation or warranty of any kind, express or implied, including without limitation that the Website will be uninterrupted or error-free, that defects will be corrected, or that the Website, including the server that makes it available, is free of viruses or other harmful components. Except as otherwise provided by applicable laws, in no event shall Paul Morelli, its affiliates, and each of their respective directors, officers, employees, agents, contractors, successors, and assigns, be liable for any direct, indirect, special, incidental, punitive, consequential or other damages arising out of or related to the use, inability to use, authorized use, performance or nonperformance of the Website, as well as to damages for lost profits, business interruption or the loss of data or information, even if Paul Morelli was previously advised of the possibility of such damages and regardless of whether such damages arise in contract, tort, under statute, in equity, at law or otherwise.
Any claims, controversies, or disputes shall be governed by the laws of the Commonwealth of Pennsylvania, without regard to the principles of conflicts of law. Your use of the Website indicates your agreement that the laws of the Commonwealth of Pennsylvania, without regard to the principles of conflicts of laws, will govern any dispute of any sort that may arise between you and Paul Morelli and any of our affiliates. The disposition of any such dispute shall take place in a state or federal court located in Philadelphia, Pennsylvania. You consent to the exclusive jurisdiction and venue of such court.
You agree to indemnify Paul Morelli, its affiliates, and each of their respective directors, officers, employees, agents, contractors, successors, and assigns from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from your violation of these Terms.
These Terms (as amended from time to time) constitute the entire agreement between you and Paul Morelli regarding your use of the Website and any transactions you may have with Paul Morelli and its affiliates through the Website, and supersedes any other agreement or understanding, whether written or oral, between you and Paul Morelli with regard to the subject matter of the Terms.
Paul Morelli recognizes the importance of protecting the privacy of information collected about you.
The information we collect
Generally, you may browse the Website without providing any personally identifiable information. When placing an order, you may register and create an online account. During this process, you will be required to provide valid and current personal information, including but not limited to your name, phone number, billing information, and email address, as well as other personal information such as shipping address, billing address, and payment details (collectively, the "Personal Information").
From your purchases and other interactions with us, we obtain information concerning the specific products or services you purchase or use. When you visit this Website, our web server automatically collects anonymous information such as log data and IP addresses. We may use the automatically collected information for a number of purposes, such as improving our Website design, product assortments, customer service, and special promotions.
How we use the information we collect
We use this information to provide you with better service, in particular, for the following reasons:
to complete your purchase transactions, to provide the services you request, to keep you informed about the status of your orders, to send you our catalogs and other offerings by mail, to identify your product and service preferences, so we can notify you of new or additional products, services, and promotions that might be of interest, and internal record keeping.
The following information will be used jointly by Paul Morelli, PayPal, who provides the online payment portal, and your credit card company to process payment of your order: your name and address, your credit card information, the identification of the creations you have ordered, and the price paid for the creations you have ordered.
Others with whom we may share your information:
affiliates of Paul Morelli, third-party service providers and vendors we engage to help us run our business, carefully selected outside companies when we believe their products or services may be of interest to you, a purchaser or potential purchaser of our business. We may provide access to information when legally required to do so, to cooperate with police investigations or other legal proceedings, to protect against misuse or unauthorized use of this Website, to limit our legal liability and protect our rights or to protect the rights, property or safety of visitors of this Website or the public.
Your choices regarding use of the information we collect:
If you prefer to be removed from the list of customers that receive direct mail or telemarketing calls, please email: email@example.com, call: 215.922.7392 or write to: 1118 Walnut Street, Philadelphia, PA 19107, including your name and address and stating whether you wish to be removed from mail offers, phone offers, or both.
Children's Online Privacy Protection Act
This Website is directed to adults; it is not directed to children under the age of 13. We operate the Website in compliance with the Children's Online Privacy Protection Act, and will not knowingly collect or use personal information from anyone under 13 years of age.
In order to prevent unauthorized access or disclosure, we have put in place commercially reasonable physical, electronic, and administrative procedures to safeguard and secure the information we collect from you. In the absence of negligence on our part, we shall not be held liable for any loss you may suffer if a third party obtains unauthorized access to any Personal Information you provide to us.
Links to other sites
The Website may link to other websites which are not within our control. We do not make any representations or warranties about any website you may access through the Website. They are independent from us, and we have no control over, or responsibility for, their information or archives. Once you leave the Website, we cannot be responsible for the protection and/or privacy of any information you provide. Make sure you understand any website's privacy policies before providing personal information.
You will receive promotional emails only if you have asked to receive them. If you do not wish to receive emails, you can unsubscribe by sending an email to firstname.lastname@example.org.